GloSmilz Terms and Conditions

Last updated: September 2026

Welcome to GloSmilz. These Terms And Conditions apply to the GloSmilz website, studio appointments, cosmetic whitening services, products purchased from GloSmilz and other services or content supplied by us.

Please read these Terms before making a booking or purchase. Nothing in these Terms affects your statutory rights under UK consumer law.

GloSmilz Contact: Click Here

1. About GloSmilz Services And Products

GloSmilz provides cosmetic PAP whitening products and guided self-application whitening sessions.

Our studio sessions involve customers applying the whitening product themselves, with GloSmilz providing the product, environment and clear step-by-step guidance.

GloSmilz whitening sessions are provided as cosmetic self-application sessions. GloSmilz does not diagnose, prescribe for, treat or clinically assess dental or oral-health conditions as part of the whitening service.

GloSmilz may also sell PAP whitening products for self-application at home and, where available, other products or merchandise through the website or studio.

2. Age Requirement

You must be 18 years of age or older to book or take part in a GloSmilz studio whitening session.

GloSmilz home whitening products are also intended for adult use unless the relevant product information expressly states otherwise.

We may ask for reasonable proof of age where necessary.

3. Appointment Bookings And Payments

Appointments booked through the GloSmilz website are normally paid for in full when the booking is made.

Where an appointment or other purchase is paid for directly at the GloSmilz studio, payment may be accepted using an available electronic payment method or cash.

The applicable price will be made clear before you complete your booking or purchase.

An online appointment is confirmed when the booking and payment have been successfully accepted and a booking confirmation has been issued.

Please check the date, time, service and contact information shown in your confirmation and contact us promptly if anything appears incorrect.

4. Pre-Appointment Suitability Screening

Customers who book a GloSmilz studio whitening session will be asked to complete our Pre-Appointment Suitability Questionnaire before attending.

The questionnaire is used to identify information that may mean the appointment should not proceed or that we need to discuss with you before you attend. It is a pre-appointment screening process and does not constitute a dental examination or diagnosis.

GloSmilz may contact you where clarification is needed before the appointment.

If, following review of the questionnaire, GloSmilz determines that the appointment should not proceed, the appointment will be cancelled and any amount paid for that appointment will be refunded in full.

If the questionnaire has not been completed in sufficient time for it to be reviewed before the appointment, GloSmilz may postpone the appointment until the screening process has been completed.

You should tell GloSmilz if any relevant information changes between completing the questionnaire and attending your appointment.

5. Rescheduling, Cancellations And Missed Appointments

Appointments may normally be rescheduled with at least 24 hours' notice, subject to availability.

Where available, customers can use the rescheduling facility provided with their appointment confirmation or contact GloSmilz directly.

Late cancellations, missed appointments, refunds and any applicable cancellation charges are handled in accordance with our separate Cancellations, Rescheduling, Returns And Refunds policy.

That policy forms part of these Terms And Conditions.

Any cancellation charge or amount retained will be applied fairly and proportionately and will take account of the circumstances and any loss GloSmilz has actually suffered.

6. Online And Distance Bookings

Where a service or product is purchased online or through another distance-selling method, additional statutory consumer rights may apply.

These rights do not apply in exactly the same way to every type of purchase. In particular, cancellation rights can differ where a service is booked for a specific date or time.

Where any statutory cancellation right applies to your booking or purchase, that right takes priority over GloSmilz’s normal cancellation terms.

Separate cancellation and return rules apply to goods purchased online.

Full details are contained in our Cancellations, Rescheduling, Returns And Refunds policy.

Nothing in these Terms And Conditions affects your statutory consumer rights.

7. Late Arrival

Please arrive in sufficient time for your appointment.

If you arrive late, we will make reasonable efforts to accommodate you. However, we may need to shorten the session where allowing it to run beyond the booked time would affect another customer's appointment.

Where appointment time is lost because of a customer's late arrival, a partial refund will not normally be provided solely for that lost time.

If you arrive too late for the booked session reasonably to take place, we will discuss the available options with you and apply our cancellation and refund policy fairly.

8. Cosmetic Whitening Results

Whitening results vary from person to person.

GloSmilz does not guarantee a particular shade change, level of brightness or individual cosmetic outcome.

Dental restorations such as crowns, veneers, fillings or bridges may respond differently from natural teeth.

Dissatisfaction with the degree of whitening achieved does not, by itself, mean that the service has been supplied incorrectly.

This does not affect your statutory rights if the service itself has not been supplied with reasonable care and skill or has not been supplied in accordance with information that formed part of your contract with us.

Under the Consumer Rights Act, services must be performed with reasonable care and skill, and remedies can include repeat performance or an appropriate price reduction where those requirements are not met.

9. Product Information And Use

Customers must read and follow the instructions, warnings, ingredient information and usage guidance supplied with any GloSmilz home whitening product.

Product ingredients and specifications may occasionally be updated by the manufacturer. The product packaging and information supplied with the product should therefore be treated as the current product information.

If you know that you are allergic or sensitive to an ingredient listed in a product, you should not use that product.

Avoid deliberate swallowing of whitening gel and avoid contact with the eyes.

If unexpected or significant irritation occurs, discontinue use.

If you have concerns about your teeth, gums, oral health, existing dental work or whether whitening is appropriate for you, seek advice from an appropriate dental professional before using a whitening product.

GloSmilz does not provide a dental diagnosis as part of its cosmetic whitening service.

10. Home Whitening Product Returns

Returns, cancellations and refunds relating to home whitening products are governed by our Cancellations, Rescheduling, Returns And Refunds policy.

For eligible goods purchased online, statutory distance-selling cancellation rights may apply.

Some products contain components intended for use in or around the mouth and may be supplied with genuine health or hygiene seals.

Where permitted by law, a change-of-mind cancellation right may cease once such a seal has been broken after delivery.

This does not affect your rights where goods are faulty, damaged, incorrectly supplied or not as described.

11. Faulty Or Misdescribed Products

Products supplied by GloSmilz must meet the standards required by UK consumer law.

Among other things, goods must be:

• As described

• Of satisfactory quality

• Fit for their intended purpose where applicable

If you believe a product is faulty, damaged, incorrectly supplied or not as described, please contact us as soon as reasonably possible so that we can assist you.

Nothing in these Terms limits your statutory rights relating to faulty goods.

UK consumer law provides statutory remedies for faulty goods, including a short-term right to reject qualifying faulty goods within 30 days and further repair, replacement, price-reduction or refund rights in appropriate circumstances.

12. Shipping And Delivery

Where GloSmilz offers delivery of physical products, estimated dispatch and delivery times will be shown or communicated where reasonably possible.

Any delivery times stated are estimates unless we specifically agree otherwise.

Please provide a complete and accurate delivery address when placing an order.

If incorrect information supplied by you causes a parcel to be returned, redirected or redelivered, we may ask you to pay any reasonable additional delivery cost before the item is resent.

GloSmilz will remain responsible for its obligations relating to delivery under applicable consumer law. We do not exclude responsibility merely because a third-party postal or courier service is used to deliver an order.

Where international delivery is offered, customers may be responsible for customs duties, import taxes or similar charges imposed by the destination country. Any such charges are outside the product and delivery prices charged by GloSmilz unless expressly stated otherwise.

13. Prices

Prices shown by GloSmilz are in pounds sterling (GBP) unless expressly stated otherwise.

The price shown when you complete your booking or purchase will normally be the price applicable to that transaction.

GloSmilz may change prices for future bookings or purchases at any time.

A later price change will not normally alter the agreed price of an existing confirmed booking or order.

If we discover an obvious pricing or listing error before an order or booking has been properly accepted or fulfilled, we will contact you as soon as reasonably possible.

Where we cannot proceed with a transaction because of such an error and payment has already been taken, any amount due back to you will be refunded.

14. Availability And Changes To Services

Services, appointment times and products are subject to availability.

GloSmilz may change, introduce or discontinue products or services for future customers.

We will not use this right simply to make a material disadvantageous change to a service that a customer has already purchased.

If circumstances outside our reasonable control mean that we cannot provide a confirmed appointment, we will offer a suitable alternative where possible or provide a refund in accordance with our cancellation policy.

15. If GloSmilz Cancels An Appointment

Very occasionally, circumstances may require GloSmilz to change or cancel a confirmed appointment.

Where possible, we will offer a suitable alternative appointment.

If GloSmilz cancels your appointment, including where pre-appointment suitability screening indicates that the session should not proceed, any amount you have already paid for that appointment will be refunded in full unless you and GloSmilz agree to rearrange the appointment instead.

16. Amazon And Other Affiliate Links

Some pages, articles, emails or social-media content produced by GloSmilz may contain affiliate links.

Where an affiliate link is used, GloSmilz may receive a commission if you follow the link and subsequently make a qualifying purchase. This does not normally increase the price you pay.

Where a product is purchased directly from Amazon or another third-party retailer after following an affiliate link, the sale is between you and that retailer rather than GloSmilz.

The retailer's terms, delivery, returns and warranty arrangements will apply to that purchase.

Affiliate relationships will be disclosed where appropriate.

17. Merchandise And Third-Party Fulfilment

Where GloSmilz sells merchandise through its own website, a third-party fulfilment provider such as Printful may manufacture, package or dispatch the item on our behalf.

The use of a fulfilment provider does not remove any statutory rights you have against GloSmilz where GloSmilz is the seller.

Delivery and return rights will depend upon the type of product and the circumstances of the purchase.

Goods that are genuinely made to a customer's individual specifications or clearly personalised may be excluded from the normal statutory change-of-mind cancellation right where the applicable law permits.

The fact that an ordinary product is printed or manufactured after an order is placed does not, by itself, remove statutory consumer rights.

Faulty, damaged, misprinted, incorrectly supplied or misdescribed merchandise will be handled in accordance with applicable consumer law and our returns policy.

18. Intellectual Property

Unless otherwise stated, the GloSmilz name, branding, logo, website content, graphics, photographs, videos, written materials and other original content belong to GloSmilz or are used with permission from the relevant rights holder.

You may view and use the website for your personal, non-commercial purposes.

You must not reproduce, distribute, republish, sell or commercially exploit GloSmilz content without prior permission, except where permitted by law.

Third-party trade marks and content remain the property of their respective owners.

19. Website Information And Third-Party Links

We take reasonable care to keep information on the GloSmilz website accurate and current.

However, website content may occasionally contain typographical errors, temporary inaccuracies or information that later becomes outdated.

Nothing on the website should be interpreted as medical or dental diagnosis or personalised clinical advice.

Links to third-party websites are provided for convenience or information. GloSmilz does not control third-party websites and is not responsible for their content, privacy practices or availability.

Where you purchase directly from a third party, that third party's terms will normally govern the transaction.

20. Privacy And Data Protection

GloSmilz processes personal information in accordance with applicable UK data-protection law.

Information we process may include details needed to manage bookings, purchases, communications, payments and the operation of our website and business.

Where you book a studio whitening session, we may also process health or dental information that you provide through our Pre-Appointment Suitability Questionnaire. This information is used for pre-appointment suitability screening and appropriate client record keeping and is not used for marketing purposes.

Payment processing may involve an authorised third-party payment provider.

Full information about how personal data is handled is contained in our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

21. Marketing Communications

Where you expressly choose to receive GloSmilz marketing communications, we may send you occasional information about GloSmilz news, products, services or offers.

Marketing consent is optional and is separate from your ability to make a booking or purchase.

You may unsubscribe from marketing communications at any time using the unsubscribe facility provided or by contacting us.

Transactional communications required to administer a booking, order or customer-service request are not marketing communications.

22. Our Responsibility To You

Nothing in these Terms excludes or restricts any responsibility that cannot legally be excluded or restricted.

In particular, nothing in these Terms excludes or restricts liability for:

Death or personal injury caused by negligence where liability cannot lawfully be excluded

Fraud or fraudulent misrepresentation

Breach of statutory consumer rights

Any other liability that cannot legally be excluded

GloSmilz is responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was made or for losses caused solely by circumstances for which GloSmilz is not legally responsible.

If you use a product contrary to its supplied instructions, we may not be responsible for loss or damage caused solely by that misuse.

Nothing in this section reduces any rights or remedies available to you under UK consumer law.

23. Complaints

If you are unhappy with a GloSmilz product or service, please contact us so that we have an opportunity to investigate and resolve the matter.

Please provide enough information for us to identify the relevant booking or purchase and understand the issue.

You can contact us. We will aim to deal with complaints reasonably, fairly and without unnecessary delay.

24. Changes To These Terms

We may update these Terms from time to time, for example to reflect changes to our services, website, business practices or applicable law.

The updated version will be published on the GloSmilz website with a revised Last Updated date.

Changes will normally apply to future bookings and purchases.

We will not rely on a later version simply to remove or reduce contractual rights relating to a booking or purchase already made.

Where another GloSmilz policy forms part of your contract, the version applicable at the relevant time will also apply.

25. If Part Of These Terms Is Invalid

If a court or other competent authority decides that any provision of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply so far as legally possible.

26. Governing Law And Courts

These Terms and contracts between GloSmilz and customers are governed by the law of England and Wales, subject to any mandatory consumer protections that apply to you.

Nothing in these Terms is intended to deprive a consumer living elsewhere in the United Kingdom of any mandatory legal protections or rights concerning where legal proceedings may be brought.

27. Contact GloSmilz

If you have questions about these Terms, a booking or a purchase, please contact:

GloSmilz
25 Miles Street
Llanelli SA15 3DU

You can also contact us through our Contact Us page